HeatCoolCheck (888) 217-3739

An independent referral line for homeowners in Vineland, NJ and the towns around it.

Vineland, NJ

The gas utility shut off the furnace and left a tag on it

A tag on the furnace and a closed gas valve mean the utility found something it would not leave running. Nothing on the furnace turns the heat back on: it comes back after a licensed contractor corrects the fault and the utility relights the appliance.

(888) 217-3739

Calls are answered 24 hours a day, 7 days a week.

If there is any smell of gas, or a carbon monoxide alarm has sounded, leave the building and call 911 or the gas utility from outside. That call comes first.

Why opening the valve does not bring the heat back

The utility closed the supply to that appliance, not to the house, and it does not do the repair. Opening the valve or pulling the tag restores nothing: the fault is still there.

The order does not bend. A licensed heating contractor corrects the fault, and the utility comes back afterwards to restore the supply and relight — not before, and not on the visit that found the problem.

What the tag usually names

Read it word for word before you call: it almost always names the component, and that line sets the size of the job.

A cracked heat exchanger lets combustion gases reach the air in the house, and past fifteen years it normally ends as a changeout. A failed safety — pressure switch, limit, roll-out switch, gas valve — is a part, and parts get replaced at any age. A flue or venting fault means a vent blocked, disconnected, corroded, or extended when a water heater was changed.

What the visit involves

A licensed heating contractor confirms the finding rather than taking it on faith: combustion and carbon monoxide readings, the heat exchanger looked at directly, the vent followed end to end. Then the repair or the changeout.

Worth settling on the phone first: whether the contractor makes the call back to the utility for the relight, or whether that is yours.

What to say when you call

  • What the tag says, word for word
  • That the gas is off and there is no heat in the house
  • Roughly when the furnace was installed, and its brand
  • Your address and ZIP code, and where the furnace sits

Common questions

Will the gas utility fix it? No. It closed the supply and it will come back to relight. The work between belongs to a licensed contractor.

It is mild this week. Does this have to happen now? The appliance stays off until the fault is corrected, so waiting shortens nothing — and Vineland, NJ sees about 108 nights a year below freezing, the first of which fills every dispatch board in the county.

Can the tag come off once the work is done? That belongs to the utility, at the relight.

Say what the system is doing. Call to check today's availability in your ZIP code.

(888) 217-3739

Related

Heating repair in VinelandThe furnace will not run and the house is getting colder

Other things people call about

A grinding noise that started this weekMetal on metal from the furnace, and it changes when the system cycles. What that points at on a blower or inducer motor, and what to say when you call.
Air is coming out of the vents but the house is not coolingAir moves at the registers but it is room temperature. What tells a failed capacitor from a refrigerant leak, and what to have ready when you call.
The air conditioner blows warm and the outdoor unit is quietThe indoor side runs, the outdoor unit never starts, or the breaker trips again on reset. What that reports, and what to say when you call.
The furnace lights, then shuts off a minute laterThe burner catches, runs a minute and drops out, over and over. What short cycling points at on a gas furnace, and what to say when you call.
The furnace will not run and the house is getting colderThe thermostat is calling for heat and nothing at the furnace is running. What that means on a gas furnace, and what to have ready when you call.
There is a burning smell the first time the heat runsDust burning off the heat exchanger clears in about twenty minutes. A smell that lasts, or smells of hot plastic, is a different call altogether.
There is water standing under the indoor unitA cooling system pulls gallons of water out of humid air each day. Standing water indoors means it is not leaving by the drain. What to say when you call.

Service areas

Vineland (West) 08360Vineland (East) 08361Millville 08332Bridgeton 08302Williamstown 08094Elmer 08318Franklinville 08322Clayton 08312Newfield 08344Monroeville 08343Malaga 08328Port Norris 08349

Updated

Call Now — (888) 217-3739

Calls may be recorded.